Privacy Policy

1. Introduction

WEOL Immobilière Sàrl ("WEOL", "we", "us") places great importance on the protection of personal data and privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website www.weol.lu, our digital services, our AI-powered tools, simulators, client portal, and any related communications.

We process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.

2. Data Controller

WEOL Immobilière Sàrl, Luxembourg

Email: privacy@weol.lu

WEOL acts as the data controller for all personal data processed through its website and digital services.

3. Personal Data We Collect

4. Purpose of Data Processing

Personal data is processed for the following purposes:

• Providing requested services and simulations
• Generating personalized reports and estimations
• Managing client accounts and user logins
• Operating our CRM and lead management system
• Improving our tools, services, and user experience
• Communicating with users upon request
• Ensuring legal and regulatory compliance

5. Legal Basis for Processing

We process personal data based on:

• User consent
• Performance of services requested by the user
• Legitimate interests of WEOL (service improvement, management)
• Legal obligations

6. Automated Processing & Artificial Intelligence

WEOL uses automated systems and artificial intelligence tools to provide simulations, estimations and personalized insights.

• No automated decision produces legal or similarly significant effects
• All results are provided for informational and indicative purposes only
• Users may request human assistance at any time

7. Data Retention

Personal data is retained only for as long as necessary:

• Client and prospect data: retained for service and follow-up purposes
• Simulator and AI data: retained for continuity or anonymised where appropriate
• Technical logs: retained for security and system integrity
• Legal data: retained according to statutory obligations

Users may request deletion at any time (see Section 10).

8. Data Sharing & Subprocessors

Personal data may be processed by:

• Internal WEOL systems (CRM, automation)
• Technical service providers (hosting, email, AI tools)
• External experts involved in simulators – only with user consent

WEOL does not sell personal data and ensures all partners comply with GDPR requirements.

9. International Data Transfers

Some technical or AI-related services may involve data processing outside the European Union. In such cases, WEOL ensures appropriate safeguards are in place, including standard contractual clauses where required.

10. User Rights & Data Deletion

In accordance with GDPR, users have the right to:

• Access their data
• Rectify inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Data deletion options:

• Via client login: users can view and permanently delete all their data
• Via email links: deletion links are included in WEOL communications
• On request: deletion can also be requested manually

Deletion results in:

• Removal from CRM
• Deletion of AI conversations
• Deletion of simulations and reports

11. Data Security

WEOL implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

12. Changes to this Privacy Policy

WEOL reserves the right to update this Privacy Policy at any time. Users are encouraged to consult it regularly.

13. Supervisory Authority & Contact

Users may lodge a complaint with the competent supervisory authority:

CNPD – Commission nationale pour la protection des données, Luxembourg

https://cnpd.public.lu/fr.html

For any questions regarding this Privacy Policy or personal data, please contact: